Delete your Xenpen account

Last updated: November 7, 2026

How to delete your account in Xenpen, the online marketplace app and website by Geerho Tech LLC, what is deleted, and what we keep and for how long. Deleting your account is free and can’t be undone.

Delete it in the app

1. Open the Xenpen app on your phone and sign in.
2. Tap Profile, then Settings (the gear).
3. Tap Delete Account, and confirm.

Or on the website

1. Sign in at xenpen.com/account.html with Continue with Geerho.
2. Go to Profile, then Settings.
3. Choose Delete Account, and confirm.

Or ask us by email

Can’t sign in? Email support@geerho.com from the email address on your account, with the subject “Delete my Xenpen account” and your @username. If you can’t send from that address (for example, you used Apple’s Hide My Email), email us from any address with your @username, and we’ll confirm the account is yours before we delete it. We reply when it’s done.

What’s deleted

When you delete your account, we delete it and the content that belongs to it, including:

• Your account, profile (username, name, photo, and bio), earlier usernames, followers and who you follow.
• Your listings, posts, saved and watched items, and messages.
• Your support requests, with their messages and attachments.
• Your verification result, and the legal name, date of birth, and one-way ID hashes Xenpen holds; your home address and the shipping addresses you gave sellers.
• Professional licenses, rental condition photos and signatures, tour requests, job responses and quotes, milestone level and XP, two-step verification, and your last active time.

Reviews you wrote stay on the other person’s profile, without your name.

What we keep, and for how long

We keep some information after you delete your account only where the law requires it or to keep people safe, as our Privacy Policy explains:

• Messages deleted for everyone (and their photos, videos, voice messages, files, and locations): a private copy is kept for 1 year after deletion, even if the sender deletes their account, and longer while a report about it is open or it’s preserved for a legal investigation. Only moderators reviewing a report can see it.
• Reports and moderation records: up to 2 years after the report is resolved, to prevent repeat abuse.
• Payment, payout, purchase, and tax records: as long as required for tax, accounting, and disputes, generally 7 years.
• ID images, face data, and ID details held by Didit, our identity verification provider: only as long as needed to complete the check and meet legal obligations, under Didit’s retention settings, and never longer than 3 years after your last interaction.
• Launch waitlist email (if you joined it): until you unsubscribe, or one year after Xenpen opens in your area.
• Backups are overwritten in the normal course of operations.

We may also keep information when we must to comply with law, resolve disputes, prevent fraud, or enforce our agreements.

Your Geerho account is separate

You sign in to Xenpen with your Geerho account, which also works in iOtomates Wash and iOtomates Resto. Deleting your Xenpen account doesn’t delete your Geerho account, and your profile photo stays there for your other apps until you remove it. To delete your Geerho account too, see geerho.com/delete-account.html.

Questions

Email support@geerho.com or call or text (619) 796-1115. Geerho Tech LLC, 2108 N St, Ste N, Sacramento, CA 95816, USA.